Privacy Policy

Last updated: May 24, 2025

This Privacy Policy describes how SamsungServiceIR ("we", "our", or "us") collects, uses, and protects the personal information of visitors to our website at https://samsungserviceir.com.

Information We Collect

• Personal Information: Name, phone number, email address, and postal address when submitted through contact or service request forms.
• Device Information: Information about the type of device you are requesting service for (model, issue, serial number).
• Usage Data: Your IP address, browser type, pages visited, access time, and referring website.
• Cookies: We use cookies to improve your browsing experience and analyze traffic.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage repair and maintenance services.
• To respond to customer inquiries and requests.
• To improve our website, services, and customer experience.
• To comply with legal and regulatory requirements.

Data Protection and Security

We implement appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of your data. However, no method of transmission over the Internet is 100% secure.

Sharing Your Data

We do not sell or rent your personal information. We may share your information with:

• Authorized Samsung service centers for service execution.
• Third-party service providers assisting in website operation or marketing (under strict confidentiality agreements).
• Legal authorities if required by law.

Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. You can contact us to exercise your rights.

Cookies and Tracking

We use cookies to track website activity and improve functionality. You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: support@samsungserviceir.com